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Error MATOS-S039


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Hi Eva,

for those possible hardware problems you don't need support contract. 

Did you followed the step which is mentioned in the error message? So did you do sensor analysis?

Greetings, Ivan

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  • 1 year later...

Id associate this error primarliy with cabling / connection.  For instance only comms with one camera such that it thinks a different sensor type is connected.   Id start by reseating things.

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I think this quickly gets beyond where a forum can help you.  Id do the following

  • Make sure you did ' check, clean , detect' in that order
  • Contact hardware support with GOMsic

 

There is a tool/ application called GeV which allows you to see what cameras are seen , tthis is helpful in these cases ,but id leave it to the support geys to talk that with you.

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