[Er...] Posted November 15, 2023 Share Posted November 15, 2023 Hi, I believe I followed every step to get the trial version of the Inspect Optical 3D tool. I got these messages and options since I completed the installation process, registration and key request. I could not get Inspect to start. I since tried to uninstall the Inspect program with the typical process to start from fresh, without success. I then just deleted the Zeiss Inspect folder, but it did not change anything, I still get the same options and messages. When I press the "Install" button, I keep getting the message saying that it is already installed, although it is nowhere to be found on my machine. Can you please help? Thank you Eric Link to comment Share on other sites More sharing options...
[Na...] Posted November 16, 2023 Share Posted November 16, 2023 Hello Eric, this is hard to troubleshoot over the forum. Please get in contact with your local support Nanno Link to comment Share on other sites More sharing options...
[Er...] Posted February 1 Author Share Posted February 1 Hi Nanno, How can I contact my local support? Is it a phone number, email, online chat? Thanks Eric Link to comment Share on other sites More sharing options...
[Na...] Posted February 5 Share Posted February 5 Hello Eric, please try to delete the folder unter C:\program files from the software and also the folder in the registry (Computer\HKEY_CURRENT_USER\SOFTWARE\GOM\2023). This might be a reason for the warning. If this does not help your contact should be "Xpert3D Metrology Ltd.". Nanno Link to comment Share on other sites More sharing options...
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