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Cannot Import CAD files (.prt) into ATOS


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Our company recently updated to NX 1973 (or NX12). When I try to import a prt file (NX file) into ATOS Professional 2018, I now get an error stating "CAD converter message: Cannot import the file. Internal API error number 11. Cannot read the file". Previously, we used to be able to import prt files no problem. Other file formats seem to work (namely parasolid), but importing as a prt file is preferable as assemblies import into ATOS as separated nominal elements already.

Can anyone help?

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